Returns & Refunds

The window depends on what's wrong:

• Damaged or incorrect items — within 24 hours of delivery. The window is short so we can raise it with the courier while the delivery is still fresh on record.
• Any other return or refund — within 3 days of delivery.

Returns are not available on international orders — please choose carefully if you're ordering from outside India.

For any damage or defect, we need a video — it's the one thing we genuinely cannot work around. Before you open the parcel, start recording:

• Begin with the parcel still sealed, with the shipping label visible.
• Keep it to a single continuous take — no cuts or edits.
• Open the parcel fully on camera.
• Show the damage, defect, or wrong item clearly and close up.

Without it we have no way to tell whether a piece left us damaged or was damaged after it was delivered, and we won't be able to approve the claim. Please inspect your order as soon as it arrives.

To be eligible, the piece must reach us:

• Unused, unwashed and in its original condition.
• With all tags attached and the original packaging intact.

We also need your proof of purchase — your order confirmation or receipt. Anything that has been used, washed or altered cannot be resold, and so cannot be returned.

Email us at knotsofjaipur@outlook.com to start the return. Please wait for our authorisation before sending anything back— returns made without prior approval can't be accepted.

Once your return is approved:

• We'll send a return shipping label and arrange pickup.
• A ₹100 return shipping fee applies, deducted from your store credit or exchange value.

Pickup and return service aren't available for international orders.

Once the piece is back with us and inspected, we'll let you know the outcome. How it resolves depends on the case:

• Defective or incorrect pieces — where a genuine fault is confirmed, we issue a credit note, or in appropriate cases a refund to your original payment method, processed within 24 hours of approval.
• Discounted pieces — items bought at a reduced price are eligible for exchange or store credit, but not for a refund.

Where a refund is issued, your bank or card provider may take a few days beyond our processing time to show the credit.

Every length is printed by hand, with carved wooden blocks, in small batches. A slight unevenness in the print, a little variation between two pieces of the same design, or a colour that reads warmer in your room than it did on screen are characteristics of that process — not faults, and not grounds for a return. They are the reason the cloth looks the way it does, and no two pieces are ever identical.

A genuine defect is a different matter entirely — a tear, a flaw in the weave, printing that is plainly wrong. Those are ours to put right, and we will.

For anything about a return, email knotsofjaipur@outlook.com — or, for a quick question, message us on WhatsApp. We're a small studio in Jaipur, and we would far rather sort something out than leave you with a piece you're unhappy with.